Studio Associate - Flex Crew

Studio Associate - Flex Crew

Background 

Upswell is a place to prepare for and recover from the intensities of sport and life. A place to move, connect, and be well, in a welcoming, inclusive community.  Our mission is to help all people live a sustainably vibrant life.  

Position Summary

The Studio Associate will help deliver a consistent, on-brand wellness experience that our community craves. This role will report into and partner with the Studio General Manager to ensure that our space operates smoothly and our guests have an exceptional experience that leaves them feeling good and vibrant.

Core Competencies

• Engaging personality, comfortable establishing swift personal connections with people from diverse backgrounds and fitness abilities;
• Passionate about physical and mental fitness, wellness and athletic recovery;
• Demonstrated ability to manage a variety of responsibilities at the same time and achieve excellent studio atmosphere and guest experience in a fast-paced environment; 
• Demonstrates high levels of organization, attention to detail, and ownership;
• Nimble personality, eager to take on new challenges, responsibilities, and assignments. 

Background + Experience 

• At least one year of experience in fitness, wellness, hospitality, customer service or related field;
• Minimum age of 18 years; high school graduate or equivalent;
• Degree and/or professional experience in the wellness, athletic recovery, fitness, medical industry preferred.

Essential Duties & Responsibilities

Studio Associates are the resident experts and key to our client experience as they play a critical role in curating each guest’s Upswell experience. From educating clients on our group classes and sessions, guest service, sales, and maintenance of the studio aesthetic, they touch every aspect of the studio to deliver a positive, “cravable” Upswell brand experience. 

• Ensure every client has an exceptional experience by warmly greeting customers, thoroughly explaining our recovery classes and modalities and answering questions.  Proactively build a positive relationship with every client. 
• Welcome clients and check them into their scheduled class(es) and/or service(s).  
• Inquire into client’s Upswell “why”, and suggest Upswell classes, sessions, upcoming events, and partnerships based upon the needs of the client. 
• Assist in the management of our POS/client management software.
• Support client account inquiries and issues.
• Maintain a high level of aesthetic throughout the studio by inspecting all areas of the studio, ensuring that equipment and facilities are clean and ready for guests at all times. 
• Support all first-time clients with their initial sessions, consistent with Upswell guidelines. 
• Assist with client communication or other special projects assigned by the Studio General Manager or Assistant Studio Manager.

Physical Requirements & Environment

• Requires a wide range of constant physical activities, including but not limited to: sitting, standing, walking, bending, kneeling, twisting, pushing, pulling, and reaching;
• Frequent repetitive movements;
• Requires close, distance, peripheral vision and depth perception;
• Continuous exposure to moderate noise;
• Frequent walking and standing on hard surfaces;
• Frequent movement, lifting or carrying of weight up to 50 pounds;
• Frequent use of chemicals, including solvents, cleaners, and laundry detergents. 

Schedule & Availability

The Studio Associate - Flex Crew member is a part-time, hourly position and an essential role that helps ensure consistent operating hours by relieving regularly scheduled Studio Associates when they need to take time off. The Studio Associate - Flex Crew members commit to a minimum of 15 hours per month of “sub-in” shifts. Studio Associate - Flex Crew members will be notified on a weekly basis of open shifts, and are expected to pick up a minimum of 15 hours of work per month, depending upon shift availability.  This role will require some daytime, night, and weekend shifts.

Equal Employment Opportunity

At Upswell Studio, we are committed to creating an inclusive and welcoming environment for all individuals. We are proud to be an equal opportunity employer and consider applicants for all positions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, marital status, veteran status, or any other legally protected status. We believe diversity enhances our team and helps us better serve our community. All employment decisions are based on qualifications, merit, and business needs.